Shipping Policy for Domestic Customers

At Octagon Denim, we are committed to delivering your orders promptly and efficiently. Our goal is to provide a seamless shipping experience across the United States, ensuring your items arrive in perfect condition and on time. Please review the details of our domestic shipping policy below:

1. Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays) after your order is confirmed.
• You will receive an email notification with tracking information once your order has shipped.
• During peak seasons or promotional periods, order processing times may be extended by an additional 1-2 days due to high order volume.

2. Shipping Methods & Delivery Times

We offer various shipping methods to meet your needs. Delivery times are calculated from the date of shipping:

• Standard Shipping (3-7 business days): Our most affordable option, delivering within 3-7 business days depending on your location.
• Expedited Shipping (2-4 business days): Faster delivery for those who need their order sooner.
• Overnight Shipping (1-2 business days): For urgent orders, we offer next-day shipping to most locations.

Note: Delivery times may vary based on your location, weather conditions, and carrier service interruptions.

3. Shipping Rates

Shipping rates are calculated at checkout and depend on the shipping method selected and the size/weight of your order:

• Standard Shipping: Free for orders over $75. For orders under $75, shipping fees will apply and will be calculated at checkout.
• Expedited Shipping: Calculated based on order weight and destination.
• Overnight Shipping: Calculated based on order weight and destination.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your shipment and its estimated delivery date. If you do not receive your tracking number, please contact us at info@octagon-denim.com.

5. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid street address during checkout.
• Alaska, Hawaii, and U.S. Territories: Additional charges and longer delivery times may apply for shipments to Alaska, Hawaii, and U.S. territories.

6. Missed or Delayed Deliveries

We are not responsible for shipping delays caused by unforeseen circumstances, including but not limited to weather conditions, incorrect addresses, or carrier delays. If your package is delayed, please contact the carrier directly for more information using the tracking number provided.

7. Damaged or Lost Packages

If your order arrives damaged, or if it is lost in transit, please contact us immediately at info@octagon-denim.com. We will work with the carrier to resolve the issue and either refund your order or send a replacement.

8. Changes to Shipping Information

If you need to make changes to your shipping address or order details after placing your order, please contact us within 24 hours of placing the order. After this time, changes may not be possible.

Questions? If you have any additional questions or concerns regarding our shipping policy, feel free to contact us at:

Email: info@octagon-denim.com
Hours of Operation: Monday to Friday, 9 AM to 5 PM (EST)