International Shipping Policy

At Octagon Denim, we are excited to offer international shipping to our global customers. Whether you're shopping from Europe, Asia, or anywhere else in the world, we strive to ensure your order reaches you promptly and securely. Please review the details of our international shipping policy below.

1. Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays) after your order is confirmed.
• You will receive an email notification with tracking information once your order has shipped.
• During peak seasons or promotional periods, processing times may be extended by an additional 1-2 business days.

2. Shipping Methods & Delivery Times

We partner with reliable international carriers to ensure your order reaches you as quickly as possible. Delivery times vary depending on the destination and shipping method selected:

• Standard International Shipping (7-21 business days): The most affordable option for international shipping.
• Express International Shipping (3-10 business days): Faster delivery for those needing their orders sooner.

Note: Delivery times are estimated and do not include possible delays due to customs processing, unforeseen circumstances, or regional disruptions.

3. Shipping Rates

Shipping rates for international orders are calculated at checkout based on your location, order weight, and the selected shipping method.

• Standard Shipping: Calculated based on destination and weight.
• Express Shipping: Calculated based on destination and weight.

Please note that free shipping offers for domestic orders do not apply to international orders.

4. Customs, Duties, and Taxes

• Customs & Duties: All international orders may be subject to additional customs duties, taxes, or import fees based on your country’s regulations. These fees are the responsibility of the customer and are not included in the order or shipping costs.
• Tax Responsibility: We are required by law to declare the full value of the merchandise and mark it as purchased goods. We are unable to mark any international orders as "gifts" to avoid customs fees.

Please check with your local customs office for more information on potential taxes and fees.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment and view its estimated delivery time. Please be aware that some international carriers may experience tracking delays, and full tracking updates may not be available once the package reaches your country.

6. Shipping Restrictions

Due to restrictions by certain carriers or customs regulations, we may be unable to ship to certain countries or regions. If we are unable to ship to your location, we will notify you at checkout or shortly after placing your order.

7. Lost or Delayed Packages

If your package is delayed due to customs processing or international shipping carrier issues, please allow extra time for delivery. Unfortunately, we cannot control delays caused by customs authorities or shipping companies.

If your package is lost in transit, or if it does not arrive after the estimated delivery time, please contact us at info@octagon-denim.com. We will work with the carrier to resolve the issue.

8. Returns & Exchanges for International Orders

We accept returns and exchanges for international orders, but the customer is responsible for return shipping costs. Please contact us within 30 days of receiving your order to initiate a return or exchange. Items must be returned in their original condition and packaging.

Refunds for international returns will be processed once the item has been received and inspected. Please note that customs duties and taxes are non-refundable.

9. Changes to Shipping Information

If you need to update your shipping address or make changes to your order, please contact us within 24 hours of placing the order. After this time, changes may not be possible due to our processing times.

Questions? For any questions or concerns regarding our international shipping policies, please reach out to us:

Email: info@octagon-denim.com
Hours of Operation: Monday to Friday, 9 AM to 5 PM (EST)